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Request Consumption
Procedure B3
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Request Consumption Procedure:
1. Step 3 of brokerage begins with a Request Consumption Procedure using the business message service to request actual annual consumption details from the customers current supplier.   A customer Letter of Authority (LoA) is attached to the business message to the supplier.
2. Existing contracts are updated with the historical annual consumption.   Customer spend is deduced when the annual consumption is entered. Customer spend for an existing contract and customer spend for a proposed contract will enable the customer saving to be deduced.

B3 Outcome:
1. The outcome of the request consumption procedure is a historic actual consumption that may be used as an estimate of a future consumption.
2. As a result of consumption being added to an existing contract, total consumption and customer spend may be calculated.
3. KPI of services with a currently valid consumption may be monitored by month, year and total.
4. Care must be taken to remove replicated data from the data heirarchy when it becomes obsolete.
5. A broker action message may be shown on the dashboard as a type of contract task where the supplier opts out or ignores the request for consumption.

B3 Business Message Service:
1. When a request for consumption is needed, the B3 button on the service form (or the existing current external contract) is pressed to make it happen.
2. The B3 button is only available for an existing current external contract for a named supplier.
3. A public envelope email message is sent to the applicable supplier email address with a suitable subject line.
4. The supplier has a choice to (1) opt-in, (2) opt-out or to (3) ignore the public email message.
5. When the supplier clicks to opt-in, they are shown the Request Consumption letter with the Letter of Authority and an optional form for the actual consumption (for each dial) to be entered.
6. When the supplier enters the actual consumption, the data is automatically stored in the applicable current contract.   The supplier has another option to return a spreadsheet containing the actual consumptions that are then transcribed into the current contract.
7. When the supplier clicks opt-out that are not shown the request consumption letter and the broker must use alternative methods to discover the actual consumption.
8. When the supplier ignores the email for four days, the email expires and an alarm message shown to the broker to take alternative action - the email address may be no longer valid.
9. This procedure is safe and secure, and does not leak confidential business data to email service providers in all parts of the world.

B3 Manual:
1. Where the cost of business does not ned to be minimised and where the cost of errors is not a concern, then manual methods will be used.
2. Public email may be used to message a supplier to request consumption for transcribed service details where the privacy of the customers data is not important.
3. The email reply has to be manually transcribed as the second point of potential error and the second point of a data leak.
4. The supply address may be part of the two way communication that is not using encryption for data protection.
5. Some customers may be content with the lack of data protection methods and others will not be content.
6. From a strategic point of view, such manual methods of working do not deserve to survive. Suppliers may have a duty to stop such data leaks and are expected to provide online encrypted services to replace spreadsheets.

Document Control.
1. Document Title: Request Consumption Procedure.
2. Description: Bespoke Application Service: Request Consumption Procedure.
3. Keywords: Bespoke Application Service, Request Consumption Procedure.
4. Privacy: Shared with approved people for the benefit of humanity.
5. Edition: 1.1.
6. Issued: 2 Jan 2018.